The results are in and personal financial advisor Mark Cool has received a perfect rating of 100 percent from his clients in the Ameriprise Financial advisor annual client satisfaction survey.
Cool ranked in the top one percent of 2,789 participating advisors who scored 90 or higher (of a possible 100) based on two key ratings: clients' overall satisfaction with the advisor and the amount of proactive contact the client receives from the advisor.
Conducted by an independent research organization, the survey gives clients an opportunity to rate their advisor overall and in nine areas ranging from their financial knowledge, their ability to listen and to provide customized advice to suit the client's needs. More information about the survey is available from Ameriprise Financial Global MarketPlace Insights department.
"As a company, we take these survey results seriously," said Brian Heath, president, Ameriprise Financial U.S. Advisor Group. "In today's economic environment clients have heightened expectations of their financial advisor and I commend these financial advisors who have clearly exceeded their clients' expectations."
As a financial advisor, Cool provides customized financial advice that is anchored in a solid understanding of client needs and expectations, and provided in a one-on-one relationship with his client. Cool is in his eighth year as a personal advisor for Ameriprise Financial located at 1201 Tall Pine Lane in Cloquet.
