Customers walking into Frandsen Bank & Trust in Cloquet over the next several weeks will likely find it a little more chaotic than normal.
The bank is in the middle of a three-phase remodel expected to take six to eight weeks. The branch, which opened in 1996, is in a former Hardee’s on Highway 33 and still has some of the original flooring from its days as a fast food restaurant.
The entire building is going to be “refreshed,” said Joanne Treviranus, who is managing the project for Frandsen. There will be new flooring, carpeting and wallpaper throughout the bank, as well as some layout changes.
The first phase involves relocating the teller line closer to the drive-thru window so tellers can move back and forth between the locations more easily, market president Jason Olsen said.
“This will create efficiencies for the tellers and make the office flow more smoothly,” he said. “The new efficiencies on the teller line will also make customer wait times less.”
Moving the teller line will also free up space for additional offices for personal bankers. The office has added three positions over the past few months, and as a result, Frandsen will build two offices on the main level and more on the basement level. The branch has added a personal banker, a commercial lender and an investment representative over the past year and space is getting a little tight, particularly in the basement.
“Right now, we’re kind of squished down there,” Treviranus said.
With all the changes and planning, the past six months have been a whirlwind for Olsen, who started in his role in July.
Olsen has worked in the banking industry for more than 25 years and comes to Cloquet after 10 years working in Hayward, Wisconsin.
He said he’s been impressed with the staff at Frandsen and the Cloquet community as a whole.
“I think we’ve got a great team here and that makes it beneficial for our customers,” he said. “The community has been welcoming and helpful — whether it’s the Chamber (of Commerce) or anyone else.”
For those concerned a move from Hayward may have brought another Green Bay Packer fan to Cloquet, not to worry. Olsen’s office is decorated with plenty of Vikings gear.